In St. Augustine, Dan Hill was laying tile in his upstairs bathroom when his wife called, "Dan, get down here! An airplane just flew into the World Trade Center. It's a terrible accident." Hill hurried downstairs, and then the phone rang. It was Rescorla, calling from his cell phone.
"Are you watching TV?" he asked. "What do you think?"
"Hard to tell. It could have been an accident, but I can't see a commercial airliner getting that far off."
"I'm evacuating right now," Rescorla said.
Hill could hear Rescorla issuing orders through the bullhorn. He was calm and collected, never raising his voice. Then Hill heard him break into song:
Men of Cornwall stop your dreaming;
Can't you see their spearpoints gleaming?
See their warriors' pennants streaming
To this battlefield.
Men of Cornwall stand ye steady;
It cannot be ever said ye
for the battle were not ready;
Stand and never yield!
Rescorla came back on the phone. "Pack a bag and get up here," he said. "You can be my consultant again." He added that the Port Authority was telling him not to evacuate and to order people to stay at their desks.
The rest of Rick Rescorla's morning is shrouded in some mystery. The tower went dark. Fire raged. Windows shattered. Rescorla headed upstairs before moving down; he helped evacuate several people above the 50th Floor. Stephan Newhouse, chairman of Morgan Stanley International, said at a memorial service in Hayle that Rescorla was spotted as high as the 72nd floor, then worked his way down, clearing floors as he went. He was telling people to stay calm, pace themselves, get off their cell phones, keep moving. At one point, he was so exhausted he had to sit for a few minutes, although he continued barking orders through his bullhorn. Morgan Stanley officials said he called headquarters shortly before the tower collapsed to say he was going back up to search for stragglers.
John Olson, a Morgan Stanley regional director, saw Rescorla reassuring colleagues in the 10th-floor stairwell. "Rick, you've got to get out, too," Olson told him. "As soon as I make sure everyone else is out," Rescorla replied.
Morgan Stanley officials say Rescorla also told employees that "today is a day to be proud to be American" and that "tomorrow, the whole world will be talking about you." They say he also sang "God Bless America" and Cornish folk tunes in the stairwells. Those reports could not be confirmed, although they don't sound out of character. He liked to sing in a crisis. But the documented truth is impressive enough. Morgan Stanley managing director Bob Sloss was the only employee who didn't evacuate the 66th floor after the first plane hit, pausing to call his family and several underlings, even taking a call from a Bloomberg News reporter. Then the second plane hit, and his office walls cracked, and he felt the tower wagging like a dog's tail. He clambered down to the 10th floor, and there was Rescorla, sweating through his suit in the heat, telling people they were almost out, making no move to leave himself.
Rick did not make it out. Neither did two of his security officers who were at
his side. But only three other Morgan Stanley employees died when their building was obliterated.
However, over 2600 employees of Dean Whitter walked out of the south tower and in to the rest of their lives that morning.